UJACKETS A.K.A. Ultimate Jackets
Bought this jacket recently and man o man was I disappointed…
First of all the size of the jacket was ridiculously small. One of my children might be able to wear it but there is no way it is a 3XL size unless it was intended to be a child’s size.
Secondly the style of the jacket isn’t even close to what was pictured. Was this supposed to be some sort of cheap Halloween costume?
And third the quality of the material is more likely PU leather and polyester fun fur liner, like something you would buy at Walmart for $30 Canadian, not $300 Canadian.
What a complete rip off.
I guess we will see what their return policy is like…
Cheers
***UPDATE***
Correspondence with Ultimate Jackets regarding the product and return.
| Ultimate Jackets <sales@ujackets.com> |
28 December 2018 at 02:03 |
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Reply-To: Ultimate Jackets <sales@ujackets.com>
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Hope you are doing well.
Your order is in the processing stage and will be shipped to you as soon as possible.
We will share with you the tracking details, once your order has been shipped.
Thank you.
Regards,
Lillian Brandi Sanders
Customer Service Representative
www.ujacket.com
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| From: Lionel |
8 January 2019 at 13:48 |
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To: Ultimate Jackets <sales@ujackets.com>
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Good afternoon.
I received the jacket today and to say I was disappointed would be putting it mildly.
First of all the size of the jacket was ridiculously small. One of my children might be able to wear it but there is no way it is a 3XL size unless it was intended to be a child’s size.
Secondly the style of the jacket isn’t even close to what was pictured. Was this supposed to be some sort of cheap Halloween costume?
And third the quality of the material is more likely PU leather, like something you would buy at Walmart for $30 Canadian, not $300 Canadian.
What a complete rip off.
I’ll be sure to post reviews and pictures online as to what you actually supply.
Regards
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| Ultimate Jackets <sales@ujackets.com> |
9 January 2019 at 04:39 |
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Reply-To: Ultimate Jackets <sales@ujackets.com>
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Thank you for your email.
Firstly we really want to apologize that the jacket you received has not turned as per your expectations. Can you please send us a couple of pictures of the jacket that you have received. Further highlight the issues that you are facing so that it will be easy for us to understand our mistake and resolve your problem at our earliest to make you our happy and satisfied customer.
Your cooperation will be highly appreciated
Regards,
Lillian Brandi Sanders
Customer Service Representative
www.ujacket.com
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| From: Lionel |
19 January 2019 at 11:31 |
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To: Ultimate Jackets <sales@ujackets.com>
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Here is the photos as requested and I want to confirm I definitely do not want this jacket and I want to return it.
This jacket it is nothing like described.
– material is PU leather, NOT Sheepskin Leather
And the lining is Polyester NOT Shearling Lining
This is the ad from your website:
Regards
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| Ultimate Jackets <sales@ujackets.com> |
21 January 2019 at 04:19 |
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Reply-To: Ultimate Jackets <sales@ujackets.com>
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Thank you for your email.
First of all, we really apologize that your ordered jacket did not turn out as per your expectations.
We have discussed your case with our Manager and he informed me that we have made this jacket for many of our customers and we got a good response so far but, it is not mandatory to be liked by everyone. As our valuable customer, we don’t want our customer to be unhappy with our Service therefore, we have some options for you; if you might interested in:
► If you would like to keep the received product then we can offer you $100.00 Partial Refund and you can keep the jacket with you without taking hassle of returning it back + we’ll offer you $10 discount for your next purchase from our store. You can also resale this product or can also send it as gift to any of your friend or relative too.
OR
► Or if not, then you can always have a option of refund you can send it back to our warehouse for reimbursement (according to our policy return shipping is paid by the buyer.)Once we receive the product we will refund you your amount after deduction of $50 shipping and handling
Kindly confirm us which option you would like to go with as this will help us to assist you with the procedure accordingly. Thank you.
Have a wonderful week ahead!
Regards,
Lillian Brandi Sanders
Customer Service Representative
www.ujacket.com
On Saturday, January 19, 2019 at 6:31 PM, wrote:
> Here is the photos as requested and I want to confirm I definitely do not
> want this jacket and I want to return it.
>
> This jacket it is nothing like described.
>
> – material is PU leather, *NOT Sheepskin Leather*
> And the lining is *Polyester NOT Shearling Lining*
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So….
I decided this was obviously not going to go the way I wanted to I contacted PayPal and registered a dispute.
Got all my money back with the exception of the initial $23 from the import/duties and I had to payout for the return shipping of $35.
*** BTW, the reviews on their sites are bullshit. |
About Anarchenisis
Mildly competitive… maybe a small bit head strong… sometimes has an opinion… and occasionally has a requirement to be right (currently averaging 99.9% of the time). But my high level of sensitivity and empathy makes up for any of my minor faults :-)
LionZ Den 